FAQ

“To Last” reflects our commitment to creating products that are made to last over time. One example of this is our use of Goodyear welted construction. This method is considered one of the best footwear construction systems in the world and allows the sole to be fully replaced when worn out. It also includes a cork layer between the sole and the upper structure, which offers better insulation from both cold and heat, as well as increased comfort.

Yes, our production is 100% Made in Portugal.

Yes, some of our collections are limited.

We restock selected sold-out products, including our Raw boots, All Black boots, and knitwear.

Yes, our t-shirts are unisex.

Yes, our knitwear is also unisex. The sizing of our knitwear is designed to be intermediate and versatile, allowing it to suit a wide range of people.

No, our Enamel Mugs should not be used in the microwave. As noted on our website, they should be washed by hand and dried after washing.

To help your Lobo Raw boots last longer, we recommend using the beeswax and honey care product available on our website. Its use helps maintain the waterproofing and hydration of the boots and shoes for a longer period of time.

For our limited productions, we use recycled materials or materials from end-of-line production. We aim to remain active in the search for ways to reuse worn materials that can be applied in the creation of new materials, without overburdening the planet and its resources.

Wash at 30°C without spinning. They can also be dry cleaned. Do not tumble dry. Dry in the shade.

Yes. All prices displayed on the website include VAT at the applicable legal rate.

The available payment methods are displayed at checkout and may include credit card, MB Way, Multibanco or other options made available at the time of purchase.

Yes. All transactions are processed through secure and encrypted payment platforms, ensuring the protection of your data.

Lobo Apparel ships to Portugal and other countries as indicated on the website at the time of purchase.

· Mainland Portugal: 2 to 4 business days

· Madeira and Azores: 5 to 9 business days

· Spanish Islands: 3 to 5 business days

· Europe Zone 2 – Austria, Belgium, Czech Republic, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, the Netherlands, Slovenia and Slovakia: 3 to 5 business days

· Europe Zone 3 – Denmark, Estonia, Finland, Latvia, Malta, Poland and Sweden: 5 to 7 business days

The indicated delivery times are estimates only and may be subject to delays beyond Lobo Apparel’s control.

Shipping costs are calculated automatically at checkout, prior to order completion.

In accordance with Decree-Law no. 24/2014 of 14 February (EU Consumer Rights Directive), the customer has 14 days from receipt of the order to exercise the right of withdrawal, without the need to provide any reason

To exercise this right, the customer must notify Lobo Apparel in writing, by email, clearly stating the intention to withdraw and indicating the order number.

Returned items must meet the following conditions:

· Be in perfect condition;

· Show no signs of use;

· Be returned in the original packaging, intact;

· Include the invoice or proof of purchase.

Unless otherwise stated, return shipping costs are supported by the customer.

Lobo Apparel accepts exchange requests within 14 days of receipt of the order, provided that the items meet the conditions stated above.

The customer must contact Customer Support, indicating the order number and the item to be exchanged.

Once the returned items have been received and inspected, the refund will be processed within a maximum of 14 days, using the same payment method originally used, unless expressly agreed otherwise.

The refund will not include the shipping costs of the initial delivery.

Customers should consult the Size Guide available on each product page. If in doubt, Customer Support may be contacted.

Product colours and characteristics may vary slightly due to technical factors such as lighting conditions or screen settings.

Personal data provided by customers is processed in accordance with the General Data Protection Regulation (GDPR) and applicable legislation, solely for the purposes of order processing, customer relationship management and compliance with legal obligations.

Personal data may be shared with third parties only when necessary for service provision (e.g. carriers, payment service providers), always in compliance with GDPR requirements.

Under GDPR, customers have the right to access, rectify, erase, restrict, port and object to the processing of their personal data.To exercise these rights, customers must contact Lobo Apparel via the email address provided on the website.

Customers may submit a complaint via the Electronic Complaints Book or by contacting Customer Support.

In the event of a dispute, the customer may resort to an alternative consumer dispute resolution entity, in accordance with applicable legislation.Further information is available at: www.consumidor.gov.pt

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Once an order has been placed and payment has been confirmed, it can no longer be cancelled.
If you have any questions or need assistance after placing your order, feel free to contact us — we’ll be happy to help.

To place an order, the customer must select the desired items, choose the appropriate size and add them to the shopping cart. The order is completed after filling in the required information and confirming payment.

Once an order has been confirmed, changes or cancellations cannot be guaranteed. Should you wish to make any changes, you must contact Customer Support as soon as possible.

Yes. After completing the purchase, the customer will receive a confirmation email containing the order details.