Returns, Exchanges and Refunds Policy

Last updated: 24 July 2026

This Returns, Exchanges and Refunds Policy applies to purchases made through the Lobo Apparel online store, available at www.loboapparel.pt, operated by:

SUMMER IN JUNGLE – UNIPESSOAL, LDA.
Company and tax number: 515 080 241
Registered office: Rua General Pimenta de Castro, no. 18, 2nd Floor Right, 1700-219 Lisbon, Portugal
Email: lobo@loboapparel.pt
Telephone: +351 919 098 089

Nothing in this policy limits any mandatory rights granted to consumers under Portuguese law or any other mandatory legislation applicable to them.

1. Right of withdrawal

Consumers may withdraw from an online purchase without providing a reason within 14 calendar days.

The withdrawal period begins on the day after the consumer, or a third party appointed by the consumer other than the carrier, takes physical possession of the order.

Where goods from the same order are delivered separately, the period begins on the day after the last item is received.

This right applies exclusively to consumers acting for purposes outside their trade, business, craft or professional activity.

2. How to exercise the right of withdrawal

Consumers may communicate their decision through the electronic Withdrawal Form button available in the footer of www.loboapparel.pt.

The request must be submitted before the 14-day period expires and should, whenever possible, include:

• The customer’s name;
• The order number;
• The item or items to be returned;
• The email address used for the purchase.

Providing a reason for the return is optional.

After an electronic request is submitted, Lobo Apparel will confirm receipt by email or through another durable medium within a maximum of 24 hours.

Alternatively, consumers may communicate their decision by email to lobo@loboapparel.pt.

3. Return instructions and address

After receiving the request, Lobo Apparel will provide the customer with the necessary return instructions, including the correct address to which the goods must be sent.

Goods must not be sent directly to the company’s registered office unless Lobo Apparel expressly instructs the customer to do so, as returns may be handled through a separate logistics centre.

Submitting the electronic form or sending an email within the statutory period is sufficient to communicate the decision. Customers should, however, wait for the return instructions before dispatching the goods.

4. Deadline for returning the goods

After communicating the decision to withdraw, the consumer has a further 14 calendar days to send or deliver the goods.

The deadline is met where the goods are dispatched before the end of that period.

We recommend using a tracked delivery service and keeping proof of dispatch until the return process is complete.

5. Condition of returned goods

Consumers may inspect and try on the goods in the same way as they would in a physical store.

Goods should be returned:

• Without signs of use beyond what is necessary to try them on;
• Unwashed, unaltered and undamaged;
• Without stains, odours or other signs of use;
• With the original labels, accessories and components;
• In their original packaging whenever possible;
• Appropriately protected against damage during transport.

The original paper invoice is not required, provided that the purchase can be identified through the order number or another valid proof of purchase.

The consumer may be liable for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. A proportionate deduction may therefore be made from the refund.

6. Items excluded from the right of return

Where permitted by law, the right of withdrawal may not apply to:

• Goods made according to the customer’s specifications;
• Clearly personalised goods;
• Sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed;
• Other goods covered by a statutory exception.

Where an item is excluded from the right of return, this information will be clearly displayed on the relevant product page before the purchase is completed.

Merely opening the packaging of ordinary clothing or footwear does not, by itself, remove the consumer’s right of return.

7. Sale and promotional items

Goods purchased during sales, promotional campaigns or with discount codes benefit from the same statutory right of return as full-price goods.

Lobo Apparel may, however, choose not to accept direct exchanges during sales or promotional campaigns.

In such cases, customers may return the goods within the applicable period and place a new order for a different size, colour or product.

8. Return shipping costs

Where the return is based solely on the consumer’s decision to withdraw, the direct cost of sending the goods back to Lobo Apparel is borne by the customer.

Lobo Apparel will bear the necessary return costs where the return results from:

• An incorrect item;
• Damage occurring before delivery;
• A confirmed defect or lack of conformity;
• Another error attributable to Lobo Apparel.

Where a prepaid return label is provided, its conditions will be communicated to the customer before the goods are dispatched.

9. Size, colour or product exchanges

Exchanges are subject to stock availability.

Requests must be submitted through the button available in the website footer or sent to lobo@loboapparel.pt, stating:

• The order number;
• The item being returned;
• The requested size, colour or product.

Lobo Apparel may either:

• Process a direct exchange; or
• Request that the customer return the original item and place a new order.

Where a direct exchange is accepted, the customer bears the cost of returning the original item. Lobo Apparel will not charge an additional shipping fee for sending the replacement item.

The exchange service does not limit the consumer’s statutory right to return the item and request a refund.

10. Refund amount

Where the consumer validly withdraws from the entire order, Lobo Apparel will refund:

• The amount paid for the returned goods;
• The cost of the standard delivery method offered for the order.

Where the consumer selected a delivery method that was more expensive than the standard option offered by Lobo Apparel, the additional cost will not be refunded.

For partial returns, the price of the returned items will be refunded. Original delivery costs will only be refunded where legally applicable.

The cost incurred by the customer in sending the goods back is not refundable unless the return results from an error or responsibility attributable to Lobo Apparel.

11. Refund deadline

Refunds will be issued without undue delay and no later than 14 calendar days after Lobo Apparel is informed of the consumer’s decision to withdraw.

Lobo Apparel may withhold the refund until:

• The returned goods have been received; or
• The consumer provides valid evidence that the goods have been dispatched;

whichever occurs first.

12. Refund method

Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.

The consumer will not incur any additional fees as a result of the refund.

After the refund has been issued by Lobo Apparel, the time required for the funds to appear in the customer’s account may depend on the bank or payment-service provider.

13. Deductions for diminished value

Lobo Apparel may reduce the refund where the value of the goods has been diminished by handling or use beyond what is necessary to try them on and inspect their characteristics.

Where a deduction is made, the customer will be informed of the reason and the amount deducted.

No arbitrary deduction or penalty will be imposed merely because the consumer has exercised the right of withdrawal.

14. Incorrect, damaged or defective items

Customers should inspect their order after delivery.

Where an item is incorrect, damaged or apparently defective, the customer should contact lobo@loboapparel.pt and provide:

• The order number;
• A description of the issue;
• Photographs of the item;
• Photographs of the packaging where it is damaged.

Customers are encouraged to contact us as soon as possible, particularly in relation to transport damage. Failure to report the issue immediately does not remove the consumer’s statutory rights.

Lobo Apparel remains responsible for any lack of conformity that becomes apparent within the statutory period of three years following delivery of new goods.

Where a lack of conformity becomes apparent within the first 30 days, the consumer may request immediate replacement or termination of the contract, subject to the applicable statutory conditions.

Where the defect or lack of conformity is confirmed, the applicable remedy will be provided at no cost to the consumer.

15. Refused or uncollected orders

Refusing delivery or failing to collect an order does not necessarily replace the requirement to communicate the exercise of the right of withdrawal.

Where an order is returned to Lobo Apparel due to:

• An incorrect or incomplete address;
• The recipient’s absence;
• Failure to collect the parcel within the stated period;
• Refusal of delivery without prior communication;

the customer may be required to pay the actual return-transport or redelivery costs, to the extent permitted by law.

This does not apply where the situation results from an error by Lobo Apparel, damage to the order or another circumstance attributable to the company.

16. Customs duties, taxes and other charges

Orders delivered outside the European Union may be subject to customs duties, import taxes or other charges imposed by the authorities or carriers in the destination country.

Amounts paid directly by the customer to customs authorities, carriers or other external entities are not received by Lobo Apparel and therefore cannot be refunded by the company.

Customers should contact the relevant authority in the destination country to determine whether those amounts may be recovered after the goods have been returned.

17. Contact details

For questions concerning returns, exchanges or refunds:

Lobo Apparel
Operated by SUMMER IN JUNGLE – UNIPESSOAL, LDA.
Company and tax number: 515 080 241
Website: www.loboapparel.pt
Email: lobo@loboapparel.pt
Telephone: +351 919 098 089