Exchanges, Returns and Refunds

Within 14 days of receiving your order, you may request to exchange or return your products.
Items must be returned to Lobo Apparel in perfect condition. Lobo Apparel products must not show any signs of use. Returns will only be accepted if the items are sent in their original packaging, fully intact.
The original invoice must also be included.

Lobo Apparel is not responsible for returned packages lost during shipping.
Any shipping costs associated with returning products are the customer’s responsibility.
Only the value of the merchandise will be refunded, except in cases of error attributable to Lobo Apparel.

Refunds for returned products will be processed as soon as possible, no later than 30 business days after Lobo Apparel receives the returned items.
Refunds will be issued to the credit/debit card used for the original purchase.

Please note that Lobo Apparel does not refund any customs duties, taxes, or additional charges that may apply.
In the case of an exchange, Lobo Apparel will not charge any additional shipping fees for the new items.

EXCHANGES AND SALES

During sale periods or promotional campaigns, the above policy applies, except that Lobo Apparel does not accept exchanges.

RETURN/EXCHANGE OF YOUR ORDER

Returns/exchanges must be requested via email at lobo@loboapparel.pt, stating the reason for the return/exchange and the order number.
The process is managed by Batch Logistics and initiated by Lobo Apparel.